Frequently Asked Questions

  • We are manicuring jewellers. We do everything jewellery related.

    • Jewellery design — bespoke concepts, sketches and finished CAD models tailored to your style.

    • CAD design — precision 3D modelling for prototypes and final production.

    • Ring sizing — accurate resizing with attention to comfort, fit and structural integrity.

    • Chain repairs — soldering, re-linking, clasp replacement and polishing to restore strength and flow.

    • Engraving — hand and machine engraving for names, dates and personalised messages.

    • Gem setting — bezel, prong, channel and pavé settings performed with exacting care.

    • Prong/claw re-tipping — restore security and appearance to prongs to protect your stones.

    • Stone replacement — sourcing and fitting loose or missing stones to match colour and cut.

    • Repairs & restoration — soldering, reshaping, resurfacing and refurbishment of vintage or damaged pieces.

    • Polishing & refinishing — from bright shine to matte textures, finishes matched to your piece.

    • Rhodium plating & metal replating — refresh white gold and other plated finishes.

    • Hallmarking & quality checks — compliance and thorough inspection before return.

    • Appraisals & consultations — expert guidance on design choices, materials and value.

    • Custom commissions — from concept to completion, collaborative service through every stage.

    • Secure handling & insured shipping — full care for items in for service.

    Why choose us

    • Manufacturing expertise: in-house manufacturing means control over quality and timing.

    • Trust & value: transparent estimates, honest advice and durable workmanship.

    • Customer service: clear communication, progress updates and care instructions.

    • Innovative approach: combining traditional craftsmanship with CAD and modern finishing techniques.

    Bring your idea or your heirloom — we’ll manicure, restore or transform it with precision and pride. Contact us for a quote or to book an appointment.

  • Yes — we specialise in redesigning your jewellery and breathing new life into heirloom pieces. Sentimental items can be transformed using the original stones, metals and details, preserving memory while creating a piece you’ll actually wear.

    What we do

    • Rework old settings into modern, wearable designs.

    • Reset heirloom stones into contemporary rings, pendants, or earrings.

    • Combine multiple family pieces into a single, cohesive creation.

    • Repair and restore lost or damaged details before redesigning.

    • Offer custom sketches and 3D render previews so you can see the finished design before production.

    Our approach

    • Consult: We begin with a friendly, detailed consultation to understand the sentimental value, your style, and how you’ll wear the piece.

    • Preserve: We carefully assess and preserve original stones and significant elements wherever possible.

    • Design: Our team creates innovative, tailored designs that respect the piece’s story while updating its wearability and longevity.

    • Manufacture: All work is done in-house by our experienced craftsmen using ethical materials and industry-best techniques.

    • Finish: We deliver a beautifully finished piece

    Yes — we specialise in redesigning your jewellery and breathing new life into heirloom pieces. Sentimental items can be transformed using the original stones, metals and details, preserving memory while creating a piece you’ll actually wear.

    What we do

    • Rework old settings into modern, wearable designs.

    • Reset heirloom stones into contemporary rings, pendants, or earrings.

    • Combine multiple family pieces into a single, cohesive creation.

    • Repair and restore lost or damaged details before redesigning.

    • Offer custom sketches and 3D render previews so you can see the finished design before production.

    Our approach

    • Consult: We begin with a friendly, detailed consultation to understand the sentimental value, your style, and how you’ll wear the piece.

    • Preserve: We carefully assess and preserve original stones and significant elements wherever possible.

    • Design: Our team creates innovative, tailored designs that respect the piece’s story while updating its wearability and longevity.

    • Manufacture: All work is done in-house by our experienced craftsmen using ethical materials and industry-best techniques.

    • Finish: We deliver a beautifully finished piece with a guarantee of craftsmanship and aftercare.

    Why choose The Chunky Jeweller

    • Experience: Skilled designers and jewellers who specialise in redesign and restoration.

    • Trust: We treat sentimental pieces with the utmost care and respect.

    • Customer service: Clear communication, transparent pricing, and collaborative design.

    • Value: Long-lasting craftsmanship and thoughtful reuse of your original materials.

    Bring your heirloom to life — schedule a consultation and let us redesign your jewellery into something meaningful and modern.

  • Precious Metals

    Gold is a timeless choice for jewellery, offered in a range of karats (purity levels) and colors to suit style and budget.

    • Yellow gold: The classic warm-toned option. Alloyed with metals such as copper and zinc, yellow gold combines rich colour with improved durability for everyday wear.

    • White gold: Made by alloying gold with white metals like palladium or silver, then usually plated with rhodium to achieve a bright, reflective white finish. Rhodium plating may wear over time and can be re‑plated to restore appearance.

    • Rose gold: Loved for its romantic, pinkish hue. Rose gold contains a higher proportion of copper in the alloy, producing its distinctive colour and a slightly warmer, vintage feel.

    Silver Sterling silver is an affordable, versatile choice composed of 92.5% pure silver and 7.5% copper for strength. It’s lightweight and well suited to everyday pieces but can tarnish over time; routine cleaning and proper storage keep it looking its best.

    Platinum is prized for its naturally white colour, rarity and exceptional durability. Typically 95% pure in jewellery, it’s low‑maintenance and hypoallergenic, making it a premium choice for investment pieces and wedding jewellery.

    Palladium Part of the platinum group, palladium delivers a similar white tone and hypoallergenic properties to platinum but generally at a more accessible price point. It’s lightweight, durable and a great alternative when you want the look of platinum with different budget or wear characteristics.

    Choosing the right metal

    • Consider lifestyle: harder alloys (higher copper or other strengthening metals, or platinum/palladium) suit daily wear.

    • Consider maintenance: rhodium‑plated white gold and sterling silver need periodic care; platinum and palladium require less finishing.

    At The Chunky Jeweller we design, manufacture and repair pieces in all these metals, helping you match metal, finish and construction to your style and how you’ll wear the jewellery.

  • Harsh chemicals, perfumes, lotions, chlorine, and impacts can cause tarnishing, weakening, or gemstone damages.

  • Cleaning removes dirt, polishing removes minor scratches and restore shine.

  • A white-gold coating to enhance whiteness, requiring annual checks by a jeweller for reapplication.

  • Return Policy

    Thank you for shopping with us at The Chunky Jeweller. We want you to be completely delighted with your purchase. Please read our policy below.

    Our Promise: 100% Satisfaction Guarantee

    We offer a 30-day return window from the date of delivery. Items must be in their original, unworn, and pristine condition, with all original tags and packaging intact.

    What Can Be Returned & Exchanged?

    · All regular-priced jewellery: Eligible for a full refund or exchange.

    · Earrings (for hygiene reasons): We can only accept returns or exchanges if item is unworn.

    · Items with customization (e.g., engravings, birthstone selections): These are final sale and cannot be returned or exchanged unless faulty.

    Conditions for Return

    To qualify for a return, your item must be:

    · Returned within 30 days of delivery.

    · Unworn, in the same condition as received.

    · In its original, undamaged packaging and presentation box.

    · Accompanied by the original invoice or order number.

    · Securely packed to prevent damage in transit.

    How to Initiate a Return

    1. Contact Us: Email us at info@thechunkyjeweller.com within the 30-day window with your order number and reason for return. Do not ship the item back without an authorization.

    2. Get Approval: We will provide you with a Return Merchandise Authorization (RMA) number and instructions.

    3. Ship It Back: Securely package the item(s) with the RMA number clearly visible on the outside of the package. We recommend using a tracked and insured shipping service, as you are responsible for the item until it reaches us.

    Refunds & Processing

    · Timing: Once we receive and inspect your return, we will notify you of the approval status. Approved refunds will be processed to your original payment method within 5-10 business days.

    · Deductions: The original shipping cost is non-refundable. A restocking fee may apply only if the item is returned damaged or not in its original condition.

    · Sale Items: Only regular-priced items are eligible for a refund. Sale items can be exchanged for store credit.

    Exchanges

    · We are happy to facilitate an exchange for a different size or style, subject to availability.

    · Please follow the return process above, indicating you desire an exchange. Any price difference will be charged or refunded accordingly.

    Damaged, Defective, or Incorrect Items

    We strive for perfection, but mistakes can happen. If your item arrives damaged, defective, or is not what you ordered:

    · Contact us immediately at info@thechunkyjeweller.com with photos and your order number.

    · We will cover all return shipping costs and expedite a replacement or full refund.

    Final Sale Items

    The following items are final sale and cannot be returned or exchanged:

    · Customized or personalized jewellery.

    · Items marked "Final Sale" during promotional events.

    · Pierced earrings with broken hygienic seals.

    Important Notes·

    Shipping Costs: Return shipping is the customer's responsibility, except in cases of our error or defective items.

    · Lost Returns: We are not liable for return packages lost in transit. We strongly advise you to use a trackable shipping service and retain your proof of postage.

    · International Returns: Customers are responsible for any customs duties, taxes, or fees incurred on returned items. Refunds will be for the item value only.

    Questions?

    If you have any questions about our return policy, please contact our customer service team at:

    Email: info@thechunkyjeweller.com

    Hours: Monday-Thursday 8.30 AM - 5 PM

    Friday 8.30 AM - 4 PM

    Saturday 8AM - 12PM

  • Terms of Service Policy for The Chunky Jeweller 

    Last Updated: 1 February 2026

    1. Acceptance of Terms

    By accessing and using The Chunky Jeweller website (the "Site"), you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our Site or purchase our products.

    2. Eligibility

    You must be at least 18 years old or the age of majority in your jurisdiction to purchase from our store. By placing an order, you represent that you meet these age requirements.

    3. Products and Descriptions

    We strive to accurately display our jewelry through photographs and descriptions. However, colors may vary slightly due to monitor settings, and product dimensions are approximate. Gemstones are natural materials and may contain inclusions and variations that make each piece unique.

    4. Pricing and Payment

    · All prices are listed in New Zealand Dollar and are subject to change without notice

    · We accept debit cards, credit cards, afterpay, etc.

    · Full payment is required before order processing

    · Sales tax will be applied where applicable

    5. Orders and Acceptance

    · Placing an order constitutes an offer to purchase

    · We reserve the right to refuse or cancel any order for any reason

    · Order confirmation emails do not constitute acceptance of your order

    6. Shipping and Delivery

    · Shipping costs and estimated delivery times are provided at checkout

    · We are not responsible for delays caused by carriers or customs

    · Risk of loss transfers to you upon delivery to the shipping carrier

    7. Returns, Exchanges, and Refunds

    7.1 Return Policy

    · We accept returns within 30 days of delivery

    · Items must be unworn, in original condition, and include all packaging

    · Custom or personalized items cannot be returned unless defective

    7.2 Refunds

    · Refunds will be issued to the original payment method within 7 business days

    · Original shipping costs are non-refundable

    · Return shipping is the customer's responsibility unless the item is defective

    7.3 Exchanges

    · Exchanges are subject to product availability

    · Price differences apply for exchanges to higher-priced items

    8. Warranties and Limitations

    8.1 Product Warranty

    We warrant our jewelry against manufacturing defects for 12 months from purchase. This warranty does not cover:

    · Damage from wear and tear, accidents, or improper care

    · Loss of stones (unless due to manufacturing defect)

    · Natural characteristics of gemstones and precious metals

    8.2 Limitation of Liability

    To the fullest extent permitted by law, our liability is limited to the purchase price of the product. We are not liable for incidental or consequential damages.

    9. Intellectual Property

    All content on our Site, including designs, logos, text, and images, is our property and protected by copyright laws. You may not use our intellectual property without written permission.

    10. User Conduct

    You agree not to:

    · Use the Site for any unlawful purpose

    · Attempt to gain unauthorized access to our systems

    · Interfere with the Site's operation

    · Submit false information when purchasing

    11. Privacy

    Your use of our Site is governed by our Privacy Policy, which explains how we collect, use, and protect your information.

    12. Termination

    We may terminate or suspend your access to our Site for violation of these Terms or for any other reason at our discretion.

    13. Changes to Terms

    We reserve the right to modify these Terms at any time. Changes will be effective upon posting to the Site. Continued use after changes constitutes acceptance.

    14. Contact Information

    For questions about these Terms, contact:

    Customer Service

    Email: info@thechunkyjeweller.com 

    Phone Number:  +64 210 703 960

    16. Entire Agreement

    These Terms constitute the entire agreement between you and The Chunky Jeweller regarding your use of the Site and purchase of products.

  • Privacy Policy for TheChunkyJeweller 

    Last Updated: 29-01-2026

    1. Introduction

    Welcome to The Chunky Jeweller("we," "our," or "us"). We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.thechunkyjeweller.com or make a purchase from us.

    2. Information We Collect

    Personal Information

    When you make a purchase or attempt to make a purchase, we collect:

    · Name and contact details (email address, phone number, shipping address)

    · Payment information (credit/debit card details processed securely through our payment processor)

    · Order history and preferences

    Automatically Collected Information

    · Device and browser information

    · IP address

    · Website usage data through cookies and similar technologies

    · Pages visited, time spent, and referring website

    Information from Third Parties

    We may receive information from payment processors, marketing partners, and social media platforms (if you interact with us through these channels).

    3. How We Use Your Information

    We use the information we collect to:

    · Process and fulfill your orders

    · Communicate with you about your orders, account, or inquiries

    · Screen orders for potential risk or fraud

    · Improve and personalize your shopping experience

    · Send marketing communications (with your consent)

    · Comply with legal obligations

    4. Sharing Your Information

    We share your information with:

    · Service Providers: Payment processors, shipping carriers, IT service providers

    · Legal Authorities: When required by law or to protect our rights

    · Business Transfers: In connection with a merger, sale, or acquisition

    We do not sell your personal information to third parties.

    5. Payment Processing

    All payments are processed through secure payment gateways (e.g., Stripe, PayPal). We do not store your complete payment card information on our servers.

    6. Cookies and Tracking Technologies

    We use cookies to:

    · Remember your preferences and shopping cart

    · Analyze website traffic and performance

    · Deliver targeted advertisements (with your consent)

    You can control cookie settings through your browser preferences.

    7. Data Security

    We implement appropriate technical and organizational measures to protect your personal data, including:

    · SSL encryption on our website

    · Secure servers and restricted access to personal information

    · Regular security assessments

    However, no method of transmission over the Internet is 100% secure.

    8. Your Rights

    Depending on your location, you may have the right to:

    · Access, correct, or delete your personal information

    · Object to or restrict certain processing

    · Data portability

    · Withdraw consent (where processing is based on consent)

    To exercise these rights, contact us at info@thechunkyjeweller.com.

    9. International Transfers

    If you are located outside New Zealand, note that your information may be transferred to and processed in New Zealand, which may have different data protection laws.

    10. Children's Privacy

    Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

    11. Changes to This Policy

    We may update this Privacy Policy periodically. The updated version will be posted on our website with a revised "Last Updated" date.

    12. Contact Us

    For privacy-related questions or concerns, contact us at:

    · Email: info@thechunkyjeweller.com

    · Phone: +64 210 703 960