Frequently Asked Questions
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We are manicuring jewellers. We do everything jewellery related.
Jewellery design — bespoke concepts, sketches and finished CAD models tailored to your style.
CAD design — precision 3D modelling for prototypes and final production.
Ring sizing — accurate resizing with attention to comfort, fit and structural integrity.
Chain repairs — soldering, re-linking, clasp replacement and polishing to restore strength and flow.
Engraving — hand and machine engraving for names, dates and personalised messages.
Gem setting — bezel, prong, channel and pavé settings performed with exacting care.
Prong/claw re-tipping — restore security and appearance to prongs to protect your stones.
Stone replacement — sourcing and fitting loose or missing stones to match colour and cut.
Repairs & restoration — soldering, reshaping, resurfacing and refurbishment of vintage or damaged pieces.
Polishing & refinishing — from bright shine to matte textures, finishes matched to your piece.
Rhodium plating & metal replating — refresh white gold and other plated finishes.
Hallmarking & quality checks — compliance and thorough inspection before return.
Appraisals & consultations — expert guidance on design choices, materials and value.
Custom commissions — from concept to completion, collaborative service through every stage.
Secure handling & insured shipping — full care for items in for service.
Why choose us
Manufacturing expertise: in-house manufacturing means control over quality and timing.
Trust & value: transparent estimates, honest advice and durable workmanship.
Customer service: clear communication, progress updates and care instructions.
Innovative approach: combining traditional craftsmanship with CAD and modern finishing techniques.
Bring your idea or your heirloom — we’ll manicure, restore or transform it with precision and pride. Contact us for a quote or to book an appointment.
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Yes — we specialise in redesigning your jewellery and breathing new life into heirloom pieces. Sentimental items can be transformed using the original stones, metals and details, preserving memory while creating a piece you’ll actually wear.
What we do
Rework old settings into modern, wearable designs.
Reset heirloom stones into contemporary rings, pendants, or earrings.
Combine multiple family pieces into a single, cohesive creation.
Repair and restore lost or damaged details before redesigning.
Offer custom sketches and 3D render previews so you can see the finished design before production.
Our approach
Consult: We begin with a friendly, detailed consultation to understand the sentimental value, your style, and how you’ll wear the piece.
Preserve: We carefully assess and preserve original stones and significant elements wherever possible.
Design: Our team creates innovative, tailored designs that respect the piece’s story while updating its wearability and longevity.
Manufacture: All work is done in-house by our experienced craftsmen using ethical materials and industry-best techniques.
Finish: We deliver a beautifully finished piece
Yes — we specialise in redesigning your jewellery and breathing new life into heirloom pieces. Sentimental items can be transformed using the original stones, metals and details, preserving memory while creating a piece you’ll actually wear.
What we do
Rework old settings into modern, wearable designs.
Reset heirloom stones into contemporary rings, pendants, or earrings.
Combine multiple family pieces into a single, cohesive creation.
Repair and restore lost or damaged details before redesigning.
Offer custom sketches and 3D render previews so you can see the finished design before production.
Our approach
Consult: We begin with a friendly, detailed consultation to understand the sentimental value, your style, and how you’ll wear the piece.
Preserve: We carefully assess and preserve original stones and significant elements wherever possible.
Design: Our team creates innovative, tailored designs that respect the piece’s story while updating its wearability and longevity.
Manufacture: All work is done in-house by our experienced craftsmen using ethical materials and industry-best techniques.
Finish: We deliver a beautifully finished piece with a guarantee of craftsmanship and aftercare.
Why choose The Chunky Jeweller
Experience: Skilled designers and jewellers who specialise in redesign and restoration.
Trust: We treat sentimental pieces with the utmost care and respect.
Customer service: Clear communication, transparent pricing, and collaborative design.
Value: Long-lasting craftsmanship and thoughtful reuse of your original materials.
Bring your heirloom to life — schedule a consultation and let us redesign your jewellery into something meaningful and modern.
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Precious Metals
Gold is a timeless choice for jewellery, offered in a range of karats (purity levels) and colors to suit style and budget.
Yellow gold: The classic warm-toned option. Alloyed with metals such as copper and zinc, yellow gold combines rich colour with improved durability for everyday wear.
White gold: Made by alloying gold with white metals like palladium or silver, then usually plated with rhodium to achieve a bright, reflective white finish. Rhodium plating may wear over time and can be re‑plated to restore appearance.
Rose gold: Loved for its romantic, pinkish hue. Rose gold contains a higher proportion of copper in the alloy, producing its distinctive colour and a slightly warmer, vintage feel.
Silver Sterling silver is an affordable, versatile choice composed of 92.5% pure silver and 7.5% copper for strength. It’s lightweight and well suited to everyday pieces but can tarnish over time; routine cleaning and proper storage keep it looking its best.
Platinum is prized for its naturally white colour, rarity and exceptional durability. Typically 95% pure in jewellery, it’s low‑maintenance and hypoallergenic, making it a premium choice for investment pieces and wedding jewellery.
Palladium Part of the platinum group, palladium delivers a similar white tone and hypoallergenic properties to platinum but generally at a more accessible price point. It’s lightweight, durable and a great alternative when you want the look of platinum with different budget or wear characteristics.
Choosing the right metal
Consider lifestyle: harder alloys (higher copper or other strengthening metals, or platinum/palladium) suit daily wear.
Consider maintenance: rhodium‑plated white gold and sterling silver need periodic care; platinum and palladium require less finishing.
At The Chunky Jeweller we design, manufacture and repair pieces in all these metals, helping you match metal, finish and construction to your style and how you’ll wear the jewellery.
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Harsh chemicals, perfumes, lotions, chlorine, and impacts can cause tarnishing, weakening, or gemstone damages.
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Cleaning removes dirt, polishing removes minor scratches and restore shine.
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A white-gold coating to enhance whiteness, requiring annual checks by a jeweller for reapplication.